Here you'll find the answers to the most common questions our customers have!
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 1-2 business days.
I DIDN'T RECIEVE MY ORDER
Please email us: firstname.lastname@example.org, we'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
Yes, you can select Express shipping to have your item shipped via USPS Priority Mail within the USA; or DHL if outside of USA. This will shorten the time it takes to receive your item once made.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 15 day returns policy from date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
What type of payments do you accept?
We accept Visa, Mastercard, Amex, Discover, as well as Paypal.